Frequently Asked Questions

Month to month or annual agreements are available. Monthly plans can be canceled anytime.

Yes! Our onboarding packages include personalized platform training to ensure you get up and running quickly. You will also have 24/7 access to our tutorial library.

Neto supports voice calls, SMS, webchat, email, and Facebook Messenger, and your agents work across all of them.

Most AI companies rent their intelligence; we own ours. Neto agents speak with Ani-1, our proprietary text-to-speech built for the emotional register of hard conversations. They think with LLMs we fine-tuned on thousands of hours of real voice conversations and host on our own infrastructure. And they keep getting sharper in custom reinforcement-learning environments trained on the edge cases live calls surface. That’s why they don’t just answer: they qualify the lead, send the agreement, book the appointment, and update your CRM.

The agent transfers live to your staff whenever your rules say so: by practice area, by time of day, or the moment a caller asks. Anything you’d rather handle yourself, it hands off warm, with the full context attached. Billing drops to the lower transfer rate the moment a human connects.

Yes. The Intake Specialist qualifies the case and sends the representation agreement inside the same conversation, and stays on the line while it’s signed. Intake runs 30+ minutes fully autonomous when it needs to.

No. Neto sits on your existing numbers and connects to the tools you already run: Filevine, Lead Docket, SmartAdvocate, Salesforce, HubSpot and more. Custom integrations are open to everyone, not just enterprise plans.

Yes. Neto agents speak 28+ languages. The agent detects the caller’s language and switches naturally, so every caller gets the same first-ring experience.

Client conversations and case details stay within your firm’s workspace, encrypted in transit and at rest, and never shared with other firms. Every conversation is logged and available for your review, and calls transfer to your staff under rules you set. Your Neto specialist will walk your team through our security practices and data-processing terms during onboarding.

No. It absorbs the work they shouldn’t be doing. Neto handles the answering, follow-ups, and check-ins that eat staff hours, and hands off warm, with full context, the moment a conversation needs your team. Your people spend their time on casework, not phone tag.

Everything it takes to run the conversation: the AI models, the voice, and the phone line. One credit rate per channel: no per-token charges, no separate telephony bill, no vendor invoices to reconcile. 10,000 credits are $100, and unused credits roll over.